Curious about our shampoos and tonics? Delve into this section for insights into our transformative haircare products. Learn about their unique ingredients, benefits for various hair types, and how to incorporate them into your routine. We’re here to empower you with the knowledge to choose the best products for your hair’s needs, helping you unlock your hair’s true potential.
Our shampoo and tonic are enriched with natural ingredients such as Aloe Vera, Tea Tree Oil, and Biotin that nourish and revitalize the hair.
Yes, our shampoo and tonic are designed to cater to all hair types whether it's dry, oily, curly, straight, or color-treated.
For best results, we recommend using the shampoo and tonic at least five times a week or daily. However, the frequency may vary depending on your hair type and condition.
Our products are made with natural ingredients and are free from harmful chemicals. However, if you have a sensitive scalp or skin, we recommend doing a patch test before use.
While our shampoo and tonic are not a hair loss treatment, they can help in strengthening hair roots, promoting a healthier scalp, and reducing breakage, which might help in reducing hair loss.
Yes, all our products are cruelty-free and vegan. We believe in the ethical treatment of animals and do not use any animal-derived ingredients in our products.
Absolutely, our shampoo and tonic are perfect for both men and women. They cater to the hair care needs of everyone.
Our shampoo and tonic are available for purchase on our official website. You can also find them at Shopee MY, Lazada MY, TikTok, other resellers and physical retailers.
Our shampoo and tonic have a shelf life of 24 months from the date of manufacture when stored in a cool, dry place.
If you experience any discomfort or allergic reaction, please discontinue use immediately and consult a healthcare professional. Please remember to always do a patch test before using a new product.
Your haircare journey starts with easy payments. In this section, we’ve gathered answers to your payment-related questions. Whether you’re curious about secure payment methods, currencies we accept, or how to apply discounts, you’ll find the information you need to complete your purchase smoothly. Discover the convenience of hassle-free transactions as you invest in your hair’s well-being.
We accept a variety of payment methods, including credit and debit cards, PayPal, Atome, Touch n Go, FPX and bank transfers.
Yes, our website uses encryption technology to ensure that your payment details are completely secure.
Yes, we do accept payments over the phone. Please call our customer service number for assistance.
All payments via bank transfers and e-wallets are only to be made with Malaysian Ringgit (MYR). For card payments, we can accept any currency of your choice.
Once an order has been placed, the payment method cannot usually be changed. However, under certain circumstances, we may be able to help. Please contact our customer service team.
If your payment is declined, please check that your card details have been entered correctly. If the problem persists, please contact your bank or card issuer.
The payment is typically taken from your account as soon as the order is confirmed.
The transaction will appear on your bank statement as "Next Concept Commerce SB Purchase".
We do not store your full payment details. Any sensitive data is encrypted and securely stored in compliance with industry-wide payment security standards.
Have questions about shipping? We’ve got you covered. Explore this section to find answers to common queries about our shipping process. From estimated delivery times to tracking your order, we’re here to ensure your haircare essentials reach your doorstep with ease. Discover the convenience of seamless shipping that complements your busy lifestyle.
We offer standard and express shipping options. The availability of these options may depend on your location and the items in your order.
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or the courier's website.
Yes, we provide international shipping to select countries. Please refer to our Shipping Policy for a list of countries we ship to.
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The delivery time varies based on your location and the shipping option selected. Standard shipping generally takes 5-7 business days, while express shipping takes 2-3 business days.
If you're not available at the time of delivery, the courier may leave the package at a safe location or attempt another delivery later. In some cases, the package may be taken to a local collection point where you can pick it up.
We try to process orders quickly, so there's a limited window for changes. If you need to change your shipping address, please contact our customer service as soon as possible.
We offer free standard shipping on orders over a certain value or during promotion periods. Please check our Shipping Policy for more details.
If your order arrives damaged or missing items, please contact our customer service immediately. We will replace the damaged goods or send the missing items at no extra cost.
Yes, customers are responsible for any customs and import charges that may apply. These charges are not included in our prices or shipping fees.
If your order is lost in transit, please contact our customer service. We will work with the courier to locate your package, and if it cannot be found, we will send a replacement or issue a refund.
If you’re unable to find the answers you’re looking for in our FAQ page, we encourage you to reach out to us. Our dedicated support team is here to assist you with any questions you may have.
Feel free to submit your inquiries, and we’ll be happy to provide you with the information you need to make informed decisions.
Your satisfaction is important to us, and we’re committed to ensuring that you have all the details necessary for a seamless experience with us.
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